Terms and Conditions of Sale of Goods
General
All quotations are made and all orders are accepted subject to the following conditions, not withstanding any statements made to the contrary in Customer's order form or in correspondence and not withstanding any representation whether written or oral made by or on behalf of the Company.
Orders
The Company reserves the right at any time to refuse to accept orders and cancel any incomplete orders or suspend any delivery, due to circumstances beyond its control. Orders that are cancelled after goods have been picked and packed for despatch will be subject to a re-stocking fee of 35% of net invoice value.
Prices, price lists and quotations
The prices shown in our catalogue and price lists are correct at time of publishing but are subject to alteration without notice and goods will be invoiced at prices ruling at the time of delivery. Quotations are made at current prices and must be accepted within 30 days from the date of quotation otherwise they will be deemed to have been withdrawn. The prices quoted are subject to adjustment on the price invoiced and will be the price ruling at the date of delivery.
Delivery
The delivery period will commence on the receipt by the Company of a written order, or electronic equivalent, accompanied by sufficient information to enable the Company to proceed with the order. The time for delivery is an estimate only and the Company shall not be held liable for any delay in delivery nor any failure to perform its obligations under the terms and conditions of the contract.
Loss and damage in transit
The Company requires written notification of any claims within three days in respect of damaged goods and within seven days in respect of non-delivery.
Returns Policy
Items returned within 30 days of delivery are eligible for:
A full product refund or an exchange for a product of equal value if the item is unopened, as new.
A partial product refund or a credit towards a new order if the item is opened / used.
Either repair or replacement or credit or full refund if an item is faulty and is in its original packaging.
Items returned after 30 days but within 2 years of delivery are eligible for:
Repair or replacement of the item if it is faulty
Your Right of Cancellation
You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods.
To exercise your right of cancellation, you must give written notice to the Company by letter or via email, giving details of the goods ordered and any order reference. Notification by phone is not sufficient.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address above (1.2) or the address given on your Returns RMA form. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
Once you have notified the Company that you are canceling the contract, the Company will refund or re-credit you within 20 days from receipt of the returned goods for any sum that has been paid by you or debited from your credit card for the goods.
If you do not return the goods as required, the Company may charge you a sum not exceeding the direct costs of recovering the goods.
The Company may not be able to offer a full product refund for items returned that are not in a suitable condition for re-sale as new.
Delivery
Orders placed before 3.30 pm on a working day (Monday to Friday excluding public holidays) will be processed that day and will be delivered as per the requested delivery option, provided no additional security checks are required and all items are in stock.
The goods you order will be delivered to the delivery/shipping address given when you place your order.
If delivery cannot be made to your delivery/shipping address for reasons under the Company's control, the Company will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
If you deliberately fail to take delivery of the goods when delivery is attempted, then the Supplier may:
1.store the goods until actual delivery and charge you for reasonable costs of storage; or
2. sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) credit to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations 2000, the Company shall refund or re-credit you within 30 days any sum that has been paid by you or debited from your credit card for the goods less any expenses incurred for failed delivery.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Company will not be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery.
Time for delivery shall not be of the essence. The goods may be delivered by the Company in advance of the quoted delivery date.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If for any reason you are unable to check the contents of the package at time of delivery, please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
Payment - credit terms
Payment terms are cash on delivery of goods. Credit is only given under separate agreement and may be withdrawn at the discretion of the Company.
Title
All goods shall remain the property of the Company until payment shall have been received in full by the Company notwithstanding that the delivery date shall have passed or actual delivery shall have taken place. Risk shall pass to the customer on delivery to the Customer. The Company shall be entitled to recover from the Customer any goods for which payment has not been received when due, and may enter upon the premises of the Customer to recover such goods. Where the Customer has purported to re-sell the goods before the property in them has passed to the Customer the proceeds of such purported re-sale shall be held in a separate bank account in trust for the Company in or towards satisfaction of the contract price.
Bank funding, invoice discounting and factoring
Where the Customer uses banking facilities or factoring or an invoice discounting company which involves the selling of debtors or using debtors as security, the customer must notify the factoring or invoice discounting company of the Company's interest in the goods and specifically that title in the goods has not passed until the invoice has been paid in full.
Defective goods
The liability of the Company is limited to the repair or replacement of defective goods at the discretion of the Company, or as described in the product warranty. The Company may, at its discretion, collect defective goods for inspection, in which case the Company will arrange transport of the defective goods. The customer must package returns with sufficient protective packaging to prevent damage in transit. Goods returned without sufficient packaging will not be credited or replaced.
Quality of products
Kudos Business Technologies Ltd takes every care to ensure that the goods supplied to you are of the highest quality. Kudos Business Technologies Ltd takes no responsibility for damage to power supply systems, luminaires, or other installed equipment caused by delivery of goods or services supplied in good faith, which are then found to be faulty.
